You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Thanks! If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Surely it's illegal in USA to drive with no insurance. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. The permit you may need depends on which country youre visitingand how long youre staying. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL Only when all documents are present and severe negligence can be excluded, a refund will be processed. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Great help received from the kind persons on whatsapp chat yesterday and today. Never ever use Wisecars. It is highly recommended to call the police even for the smallest of damages. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. So you can bag the best deal with total flexibility to change your plans if you need to. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. It is a huge scam. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. If you do not agree with any part of them, you must not proceed with your booking. In peak periods this may not be achievable. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Wisecars cannot amend the drop-off time once the rental has already begun. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. You can present the voucher either in a printed version or a digital form (such as from your smartphone). If you have any questions, please feel free to contact us. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. www.wisecars.com. Amendments can only be made up to 48 hours before the pick-up time. Your contract for car rental will be between you and the Car Rental Company. Dear Allan,Thank you for sharing your customer service experience with us! If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Wisecars is not liable for services or bookings not full-filled due to force majeure. It said and I'll recap ,"NOTHING more to pay ". He explained to me patiently and clearly. You will have to leave a deposit for the fuel. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Special price and hope that it will be the same at location. 185. Please inform the car rental company straight away if your rental car gets damaged. All rights reserved. Wisecars does not own or operate any Car Rental Companies. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Wisecars will not sell or rent any personally identifiable information. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Please note, we only delete personal data on the request of the individual. I read other reviews from this company after this had happened and that is a common . What's Wisecars' cancellation policy? You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Alternatively, just sign in or register using your Google or Facebook account. Fill in your personal information and state your request. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. They may be needed if you wish to make a claim. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Wisecars does not store credit card details. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. We used in October 2022. In most locations, the minimum renting age is 21 years. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. They may be needed if you wish to make a claim. Wisecars employs limited use of cookies for your safety and does not store any personal data. If your additional driver is under 30 or over 65, please check your car's terms and conditions. It is entirely up to the Car Rental Company whether they decide to do so or not. All related documentation must be kept if an insurance claim is submitted. they are untrustworthy. 1 Previous_Golf_5959 2 mo. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. If you cannot find the confirmation email, please contact us via our website. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Wisecars does not own any physical locations or offices. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. I reached out to Wisecars, who were really understanding of the issues I encountered. Your browser settings can be set to inform you before receiving a Cookie. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Wisecars will inform the complaint submitter on how to proceed if needed. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. You can amend your booking information or cancel your booking in a few simple steps. Dear Sara,Thank you for contacting us! You will receive a full refund if you request the cancellation 48 hours before the pick-up time. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. There might be differences based on offers. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Some of this include complete insurance and others do not include it at all. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Fill in your personal information and state what you wish to cancel or amend. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. The car rental company will charge you for the additional driver for the whole time that you have the car. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. She was very kind and helpful! Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. If this is the case, it will be clearly stated on your voucher. Please read carefully the terms of the Car Rental Agreement before signing it. Please note, it is your responsibility to provide all the above-mentioned documents. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. ONWise users may obtain an online cancellation quote through our contract administration platform. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If not, you will need to purchase the cover at the car rental company counter. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. If you have any questions, please feel free to contact us. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Only persons listed as drivers on the Car Rental Agreement can drive the car. Some Car Rental Companies in some rental countries may also require an International Driving Permit. All related documentation must be kept if an insurance claim is submitted. Your voucher is normally issued 48 hours before the pick-up time. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. 2023 Wisecars. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. See the full list of exclusions under section Deductible Protection Products will not cover. provided by the customer's credit card company. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. They were cheap but the quality of the car was the worst I have ever seen on a used car. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. ago My issue has been resolved. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. 6 Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Verification can help ensure real people write reviews about real companies. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Please note that all additional drivers must also show a valid driving licence at pick-up. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. In such circumstances, we will cancel your booking with no liability whatsoever. Replies to negative reviews in < 24 hours. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Yes. This is the second time we have booked with Wisecars and had amazing service. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Wisecars falsely advertised vehicles for rental on their website. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Email Protect your account with two-step authentication Send code Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado.

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